Privacy Policy mudah365 —
Data Protection Member Privacy

Mudah365 collects various categories of personal information to ensure we can provide services that are secure, fair and compliant with applicable regulations. We only collect information that is strictly necessary for platform operations and nothing beyond that.

Information you provide directly:

• Full name as stated in your official identification document.
• Date of birth for age verification purposes — members must be 18 years of age or older.
• An active email address for account communications and important notifications.
• Phone number for two-factor authentication and customer support communication.
• Current residential address for KYC verification purposes.
• Copies of identification documents such as a national ID card or passport during the KYC process.
• Payment method details including bank account numbers, e-wallet numbers, or card details for deposit and withdrawal purposes.

Information collected automatically:

• IP address and device information used to access the platform.
• Browser type, operating system, and language settings.
• Activity log data including pages visited, session duration, and actions taken within the account.
• General geolocation data based on IP address to identify the access region.
• Game session information including bets placed, games played, and outcomes.

Every piece of information we collect is used for a clear and legitimate purpose. mudah365 never uses member data for purposes unrelated to platform operations without prior notice and your consent.

• Account management — Registering new accounts, verifying identity, processing deposits and withdrawals, and maintaining accurate transaction records.
• Platform security — Detecting suspicious activity, preventing fraud, identifying unauthorised access attempts and protecting member funds.
• Regulatory compliance — Fulfils legal obligations including anti-money laundering (AML) requirements and platform licence compliance.
• Service improvement — Analysing platform usage patterns to improve the user experience, introduce new features and optimise technical performance.
• Important communications — Sending account-related notifications, security updates, policy changes and promotional information (subject to your preferences).
• Responsible gaming — Monitors betting patterns to identify signs of problem gambling and provide appropriate support to members who need it.
• Customer support — Handles enquiries, complaints and support requests more efficiently based on records of previous interactions.

Mudah365 treats member privacy as a trust. We do not sell or trade your personal information to any third party. However, in certain limited situations, data sharing may be necessary as described below.

Trusted service providers: We share necessary information with service providers acting on our behalf, including payment processors, identity verification providers, and technical infrastructure service providers. All third parties are bound by strict confidentiality agreements and may only use the data for the specified purposes.

Legal requirement: mudah365 may be required to disclose certain information to the relevant authorities when mandated to do so by law, court order or regulatory directive. In such situations, we will notify you unless prohibited from doing so by law.

• Payment processors such as FPX, DuitNow, Touch 'n Go, and GrabPay to complete transactions.
• Certified KYC service providers for identity document verification.
• Platform analytics providers that process anonymised data for service enhancement purposes.
• Government authorities or law enforcement bodies when legally required.

The mudah365 platform uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform functionality. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login authentication, session management and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — Collecting anonymous information about how members use the platform to help us identify areas for improvement.
• Functional Cookies — Saving your preferences such as language settings and display theme so your experience is more comfortable on every visit.
• Analytics Cookies — Helps us understand aggregate usage patterns to improve platform design and content.

You can manage your cookie settings through your browser settings at any time. However, disabling essential cookies may affect your ability to log in or use certain features on the mudah365 platform properly.

The security of member personal information is mudah365's highest priority. We continuously invest in cutting-edge security infrastructure to protect your data from unauthorised access, loss, misuse, or accidental disclosure.

The technical security measures we implement include:

• Data encryption in transit using TLS 1.3 protocols and 256-bit SSL certificates for all communications between browser and server.
• Data encryption at rest — Sensitive information stored in our databases, including passwords and financial details, is encrypted using strong encryption algorithms.
• Two-factor authentication (2FA) available for all member accounts to add an extra layer of protection during login.
• 24/7 Monitoring by our cybersecurity team to detect and respond to any threats or unusual activity promptly.
• Penetration testing periodically by independent security experts to identify and patch any vulnerabilities before they can be exploited.
• Tiered access control ensuring staff can only access data relevant to their specific job responsibilities.

While we take all reasonable precautions, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe — never share your password with anyone, and make sure it is unique and strong.

Mudah365 recognises and respects your rights regarding the personal information we hold. You may exercise the following rights at any time by contacting our customer support team.

• Right to access — You have the right to request a copy of the personal information we hold about you. We will provide this information within 30 business days.
• Right to rectification — If any information we hold is inaccurate or out of date, you may request that we update it promptly.
• Right to erasure — In certain circumstances, you may request that we delete your personal information, subject to legal data retention obligations we are required to comply with.
• Right to restrict processing — You may request that we restrict how we process your data in certain situations, such as while you are disputing the accuracy of the information.
• Right to object — You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to data portability — You may request that we provide your data in a machine-readable format for transfer to another service provider.

Mudah365 retains your personal information for as long as your account is active or as long as necessary to provide services to you. Retention periods are also determined by legal obligations and compliance requirements applicable to our platform.

• Financial transaction records are retained for a minimum of 5 years from the transaction date, in compliance with anti-money laundering legal requirements.
• KYC documents are retained for the duration of active membership and for 5 years after account closure.
• Customer support communication logs are retained for 2 years for reference and dispute resolution purposes.
• Technical and security log data is retained for 12 months for digital forensics purposes in the event of a security incident.
• General account information is retained for the duration of the active account and for 2 years after closure.

When data is no longer needed and there is no legal requirement to retain it, mudah365 will securely delete or anonymise that data using industry-recognised methods.

Mudah365 is a platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.

The mudah365 platform may contain links to third-party websites or services in certain contexts, such as payment providers or game partners. This Privacy Policy applies solely to the mudah365 platform and does not cover the privacy practices of any third party.

We encourage you to read the privacy policy of each third-party website or service you access through our platform. mudah365 is not responsible for the privacy practices or content of those third-party websites.

• Each payment provider integrated with mudah365 has its own privacy policy governing the use of your information within their systems.
• Third-party game providers offering games through our platform operate under their own terms and privacy policies.
• Mudah365 does not control how those third parties manage your data and cannot be held responsible for any issues arising from your interactions with them.

Mudah365 reserves the right to update or modify this Privacy Policy from time to time in line with changes in law, technology or platform operations. Any material changes will be communicated to members via in-platform notifications or email at least 7 days before taking effect.

• The latest effective date is always displayed at the top of this page for your reference.
• Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms.
• If you disagree with any changes made, you have the right to close your account and request the deletion of your personal data.

We encourage you to review this page regularly to ensure you are always up to date on how mudah365 protects your privacy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how mudah365 handles your personal information, our team is ready to assist you at any time.

• Live Chat — Available 24 hours a day, 7 days a week via the support icon at the bottom corner of the platform.
• Email — Contact us at [email protected] for written enquiries that require documentation.
• Telegram — Follow the official mudah365 channels for the latest updates and prompt assistance.